Trunk Club, Guided Shopping
Helping stylists more efficiently shop a trunk through the actionably surfacing all pertinent details of a customer's request.
Raise.com, Help Center
Creating a global Help Center for all consumer-facing products that allowed customers to find the answers to their pressing questions without contacting service.
Trunk Club, Featured Trunks
Leveraging user research to improve the customer-facing trunk request funnel within Trunk Club's featured trunks marketing program.